Family Assistance Plus
Avantsalud Medical StaffFAQs
Families, like their members are in a state of continuous evolution. Some arrive, while others go or move on, grow up, go through different stages, etc. So, to be properly protected, every family needs insurance that can adapt to their needs and the different circumstances arising with the passing of time. santalucía has just the policy, designed to cover the risks that you and your loved ones might be exposed to in whatever circumstances.
With the new Family Assistance Plus Policy, santalucía offers you a series of guarantees that make this product the most comprehensive family assistance option on the market.
FREE - the first year of premiums for new policyholders under 3 and newborn babies.
Their first steps will be assured
With the Family Assistance Plus Kids' Assistance santalucía guarantees the welfare of any of your children under 17 whatever happens:
- Access to medical attention.
- Medical assistance.
- Psychological help in case of academic failure.
- Healthcare education.
Change your life, change your policy
Because from 17 years old onwards, Kids' Assistance becomes an Accident Insurance, so your only worry then will be how to enjoy life.
The Golden Age
After an entire life of responsibility and worry the time comes for the new generations to take up the challenge while you quietly enjoy life. So, when you reach the age of 65, the Accident Insurance is transformed into another guarantee, Senior Assistance, which means you will have:
- Remote assistance: family information, emergency operations, surveillance and care on journeys.
- Home inspection and access to repair and cleaning services.
- Healthcare education.
- Extension of the post-hospital care guarantee.
- Medical assistance and medical geriatric consultations and much more.
Far from home
If you're on a trip, situations of risk increase together with feelings of insecurity. Moreover, if the trip is to a foreign country you have the added difficulty of a foreign language as well as knowing you're not at home to personally deal with anything that might suddenly happen.
With santalucía new Family Assistance Plus Policy's Travel Assistance, you'll get cover for the following, to name but a few:
- Hospital expenses and/or emergency treatment for accident or illness.
- Travel expenses in the event of certain health problems.
- Assistance for family members who may be in need of help.
- Expenses for people who accompany you.
- Formalities connected with hospitalisation.
- Dispatch of doctors and/or medicines abroad.
- Expenses due to incidents involving luggage and means of transport.
As well as offering you a 24 hour telephone helpline so you can enjoy your trip with peace of mind.
Health comes first
That's why when something goes wrong you need to have the best professionals and treatment available and know that at times when you can't take care of your family they'll get the best care. santalucía guarantees:
- A second medical opinion.
- Post-hospital care.
- You'll have access to doctors via an extensive network of medical experts at an unbeatable price.
- Medical and psychological advice over the telephone.
Legal protection
If for any reason whatsoever you are faced with legal problems that need advice or a lawyer, santalucía places a Comprehensive Legal Advice service at your disposal:
- Specialised legal help over the phone.
- Criminal Defence.
- Consumer rights; labour, family and tax.
- Home and traffic fines.
- Access to lawyers and attorneys.
We take care of everything
And finally, with the funeral policy santalucía will take care of everything, so that at the most difficult of times your family will have all the support they need.
IN ACCORDANCE WITH THE GENERAL AND SPECIFIC CONDITIONS AND WITH THE LIMITS CONTAINED IN THE POLICY.
Atención al Cliente
902 24 2000 24h.
